The bellman at the Marriott tried to put our luggage in a couple of small Mercedes. No luck there. They finally stuck it in a hatchback VW and put a bag in the front. The taxi took us to the airport very quickly. This was good because Air France, Delta and I had a small disagreement over the baggage policy.
I basically won or so I thought. Let’s just say I may be banned from Air France again.
Air France tried to limit us to one 50 lb bag each and one purse- we have 6 bags and 2 backpacks. I called 4 separate times to make sure I understood the regulations before packing the bags. I have a letter from the social worker that the baggage is filled with humanitarian aid- special high calorie formulas, vitamins, medicine, etc.
One rude Air France rep told us no way could we take our bags and we said no way we were leaving them. She said we could pay and it would be $1200 USD a bag. So I got a little frustrated and told her to call Delta. So she called I have no idea where to talk to one undertrained Delta agent (or she was good actress.) After agreeing to take one more bag for us- but not the other three- I asked for a supervisor. She tells us should go to Delta customer service to write a note. We got out of line to go to Delta.
I keep pushing with the undertrained Delta agent until the Delta manager tells his Delta agent that she is wrong on the policy that she told Air France. He acted like no big deal! I knew she was wrong, because I have literally called 4 times to make sure I knew the policy.
So Delta has to call to tell Air France to check our bags. We wait in line again. Finally we get told we have to pay 100 Euro- which is still wrong- But I paid it so I can get through the gate without putting all my clothes on to get the baggage under the weight limit. I would have – trust me!!!
2 hours later we are at security. Good thing we left early, because there was no way that I was leaving France without those items that one of the orphanages needs desperately.
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